Delivery
We want your Diva Choice pieces to reach you beautifully and quickly. Here are our current delivery rates:
- Standard UK Delivery: £6.99 — please allow 3–5 working days
- Next Day UK Delivery: £8.99 — order before 12pm Monday to Friday
- EU Delivery: £17
- Rest of World: £25
During busy periods (Carnival season, Christmas, bank holidays) please allow a little extra time. We will always keep you informed.
Your Right to Cancel — Online Orders
Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your goods, without giving any reason.
To exercise your right to cancel, please contact us at info@divachoice.co.uk within 14 days of receiving your order, including your order number and the item(s) you wish to return.
Once you have notified us, you have a further 14 days to return the goods to us. The cost of return postage is the responsibility of the customer unless the item is faulty.
Items That Cannot Be Returned
The following items are legally exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013:
Earrings
For hygiene and health protection reasons, we are unable to accept returns or exchanges on earrings once the packaging has been opened or the hygiene seal has been broken. This is in accordance with Regulation 28(1)(c) of the Consumer Contracts Regulations 2013, which exempts goods sealed for health protection or hygiene reasons where the seal has been broken after delivery.
Made-to-Order & Personalised Items
Our made-to-order T-shirts and any bespoke or personalised pieces are created specifically to your requirements. These items are exempt from cancellation rights under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. Please ensure you are entirely happy with your order details — including size, colour, and any personalisation — before confirming your purchase.
Other Non-Returnable Items
- Gift vouchers
- Any item that has been worn, washed, damaged, or is not in its original condition with all tags and labels attached
Your Statutory Rights — Faulty Goods
Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, if your item is faulty, not as described, or not fit for purpose:
- Within 30 days of purchase: you are entitled to a full refund.
- After 30 days, within 6 months: we will offer a repair or replacement. If neither is possible or successful, a refund will be provided.
- After 6 months: you may need to provide evidence that the fault existed at the time of purchase.
To report a faulty item, please contact us at info@divachoice.co.uk with your order number and photos of the fault.
How to Return an Eligible Item
- Email us at info@divachoice.co.uk within 14 days of receiving your order (or within 30 days for faulty goods), including your order number and reason for return. We will confirm whether your item is eligible before you send anything back.
- Pack your item(s) securely in their original packaging with all labels and tags attached.
- Send to our returns address below. We strongly recommend using a tracked or recorded delivery service. Diva Choice cannot be held responsible for items lost in transit.
Diva Choice Returns
Space 4, 2nd Floor
113–115 Fonthill Road
London
N4 3HH
United Kingdom
Refunds
Once we have received and inspected your returned item(s), we will process your refund within 14 days. Refunds will be credited to your original payment method.
Please note: original delivery charges are non-refundable unless your item is faulty or not as described.
Exchanges
We are happy to offer exchanges on eligible items (see exclusions above) within 14 days of you receiving your order. Please contact us at info@divachoice.co.uk to arrange. Return postage costs are the responsibility of the customer and re-delivery charges will apply.
EU & International Orders
For EU and international customers, you are responsible for any customs duties, import taxes, or additional charges imposed at your destination. Diva Choice products are sold on a delivery duty unpaid basis. These charges are outside our control and we are unable to predict or cover them on your behalf.
The same returns policy applies to all international orders. Please note that international return postage costs are the responsibility of the customer.
If you have any questions about a delivery or return, we are always happy to help. Please get in touch and we will come back to you as quickly as we can.
📞 07304 065 453
✉️ info@divachoice.co.uk
Because every Diva deserves a choice.